Resume
Experience
Bilingual Telephone Agent
Do it Right S.A. de C.V., Naucalpan de Juárez, México (Oct 2020 – Mar 2021)
- Provided customer service in English and Spanish, demonstrating effective communication, technical support, and problem-solving skills.
- Resolved software and hardware related issues for clients.
Education
Universidad Tecnológica de México
Computer Systems Engineering (Estimated Graduation, Dec 2026)
Focus: Programming / Cybersecurity / IT
Relevant Subjects: Data Structures and Object-Oriented Programming (C++), Databases (SQL Server - Microsoft Access - SSMS), Network Support and Security, Network Protocols and Routing
Tecnológico Nacional de México
Ciudad López Mateos, México
Data Science Diploma (Apr 2024 - Sep 2024)
Skills: R, SQL, Python, Pandas, NumPy, Matplotlib, Scikit-learn
Certifications
- CISCO Certification CCNA: Introduction to Networks (IP Routing, VLAN) Certification
- Network Support and Security Systems Management (Network Security, Network Architecture) Certification
- Python Essentials Certification
- Data Science Certification
- HTML5 & CSS3 Certification
- Java JRE & JDK Certification
- Git & GitHub Certification (Version Control)
Skills
Languages: Spanish (Native), English (Fluent)
Soft Skills: Effective communicator, problem-solving, teamwork, adaptability, and customer service-oriented.
About Me
Software Development: I have a strong passion for software development, especially in front-end technologies. I love creating engaging user interfaces that bring ideas to life and make an impact.
Cybersecurity: As a cybersecurity enthusiast, I'm committed to finding and applying ways to secure systems and networks to protect users and data.
Video Games: I've been playing video games since I was a kid. For me, it's more than just fun; it's a lifelong passion that has helped me build connections with others and be part of a global community.
Basketball: When I’m not coding or gaming, you’ll probably find me on the basketball court. The sport drives my competitive nature, teaches me teamwork, and keeps me active while also connecting me with others who share the same passion.